Frequently Asked Questions
Everything you need to know about our sustainable gear and global shipping.
What makes Solgaard products sustainable?
We are committed to using recycled materials, including Shore-Tex™ fabric made from ocean-bound plastic and recycled polycarbonate, to ensure our products help clean the planet.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please note that return shipping costs may apply depending on your location.
Do your backpacks come with a warranty?
Yes, our bags and suitcases are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.
How do I clean my Solgaard bag?
We recommend spot cleaning with a damp cloth and mild soap. Do not machine wash or dry clean, as this can damage the recycled fibers and structural integrity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.